Temperature‑Controlled Pharmaceutical Storage and Distribution in Australia
Compliant warehousing, cold-chain storage and reliable national delivery from a purpose-built facility in Melbourne. HL Pharma supports sponsors, manufacturers, CROs and healthcare providers across Australia, New Zealand and the greater Asia-Pacific region.
- Pharmaceutical and biotech sponsors
- Overseas and Australian manufacturers of medicines and medical devices
- Contract research organisations and clinical trial teams
- Medical device and diagnostics companies
- Australian hospitals and health services
- Specialist, compounding and hospital pharmacies
- Wholesale and distribution partners
Office of Drug Control (ODC) Licence
HL Pharma holds an Office of Drug Control import and export licence, enabling us to manage controlled medicines and related products under defined regulatory controls for international and domestic supply chains.
Regulatory Confidence
Our operations follow Good Distribution Practice and Good Wholesaling Practice under an ISO 9001:2015 certified electronic quality management system. Procedures, staff training and audits are structured so storage and distribution remain inspection-ready and aligned with TGA expectations.
21 CFR Part 11 & EU GMP Annex 11
HL Pharma’s storage and distribution operations are supported by quality systems designed to protect data integrity, with controls aligned to 21 CFR Part 11, EU GMP Annex 11, and TGA expectations for electronic records, access control, audit trails, and secure data management.
Cold-Chain Excellence
Temperature-mapped cold-chain storage and distribution cover controlled room temperature (15–25°C), refrigerated (2–8°C), frozen (-20°C) environments, with validated monitoring, deviation alerts and qualified packaging, keeping each product within its specified temperature range from goods-in to final delivery.
Advanced Security
The facility is gated, perimeter-fenced, and access-controlled, with restricted entry to storage areas, monitored access points, and integrated alarms. High security zones for controlled medicines are tightly managed to protect stock integrity and maintain full product accountability.
Real-time Inventory Tracking
Our warehouse management system and client portal provide secure access to stock data, including batch number, expiry date, location, and quarantine status. Movement histories are available to support audits, recalls and internal quality reviews.
Integrated Pharmaceutical Logistics, 3PL and 4PL Support
HL Pharma coordinates freight planning, route selection and carrier management through specialist medical logistics partners. Our 3PL services cover compliant storage, pick and pack, blind selection and order fulfilment so stock moves smoothly from goods in to final dispatch.
Across both 3PL and 4PL arrangements, refrigerated, frozen, ultra-low and controlled shipments use validated packaging, route-specific risk assessments, temperature monitoring and documented handovers to maintain product integrity and traceable custody throughout. Our 4PL service coordinates multiple depots, couriers and routes under a single operational and reporting framework, giving clients clear oversight of complex distribution networks.
Typical engagements, service levels and onboarding
HL Pharma 3PL and 4PL solutions are used for long-term programs where medicine quality, regulatory compliance and visibility are critical. We support sponsors, manufacturers and distributors supplying medicines and medical devices across Australia, New Zealand, key Asia Pacific markets and internationally, with defined service levels covering same-day dispatch for orders received before the agreed cut-off, temperature excursion handling and structured reporting.
Onboarding follows a structured implementation plan covering product and lane validation, data set-up in our warehouse management system, client portal configuration and test shipments. Each new program has a dedicated primary contact who oversees day-to-day operations, ensuring storage and distribution remain aligned with clinical, commercial and regulatory expectations.
For overseas manufacturers establishing an Australian supply chain, our onboarding process is designed to move from agreement to operational readiness efficiently, with clear milestones and a single point of contact throughout.
Specialist Handling
High-value, fragile and complex medicines and medical devices are handled under defined procedures by trained staff. Labelling, documentation and chain of custody records are controlled so that each consignment can be tracked and verified when required.
Cost-Effective & Reliable
Because regulatory, storage and distribution services operate under one roof and one quality framework, clients avoid the cost and complexity of managing multiple Australian vendors. Our model is designed to scale with your portfolio, from a single product launch to a broader marketed range.
Risk & Disruption Management
Business continuity planning, backup power and documented incident response processes underpin day-to-day operations. These measures help protect stock condition and maintain storage and distribution services in the event of unplanned events or disruptions.
Expert Team
Our team brings experience from community and hospital pharmacy, clinical trials, wholesaling and pharmaceutical manufacturing. We focus on clear communication, transparency, reliable turnaround times, and careful handling, so clients can trust how their products are stored, released, and distributed.
Pharmaceutical Storage Solutions
Our Melbourne facility specialises in precise temperature-controlled storage for medicines, active pharmaceutical ingredients, medical devices, cosmetics and veterinary products. Validated systems and controlled workflows safeguard product quality from goods in to dispatch.
Temperature-controlled storage options
Cool Room (+2°C to +8°C) Suitable for vaccines, clinical trial materials, insulin and other refrigerated medicines
Controlled Room Temperature (CRT) (+15°C to +25°C) Suitable for general pharmaceuticals, many medical devices, and cosmetics.
Frozen Storage (-20°C) Suitable for biologics, clinical trial materials, blood products, and certain vaccines.
Schedule 8 and Schedule 9 Medicines are held in secure, access-controlled environments with continuous monitoring and restricted entry.
Pallet Storage Available at both +2°C to +8°C and +15°C to +25°C, including general ambient storage options.
Dedicated quarantine areas:
Segregated storage locations for incoming, quality hold and returned stock, reducing mix-ups and supporting investigations and recalls.
Flexible Pallet Storage:
Configurable pallet and shelving layouts accommodate mixed product profiles, carton sizes and changing inventory levels.
Batch Recall Management:
Batch, expiry and location data are managed to support targeted recalls and rapid identification of affected stock across storage locations.
Temperature-Controlled Delivery Solutions
HL Pharma works with specialist medical logistics partners to deliver refrigerated, frozen and controlled room temperature shipments across Australia and New Zealand, using validated cold-chain processes and temperature monitoring where required.
Available Packaging Options
Phase Change Material (PCM) Packaging: maintains stable temperatures during transport.
Validated Packaging: suitable for +2°C to +8°C, +15°C to +25°C and -20°C transport conditions.
Temperature-Controlled Recyclable Packaging: designed with sustainability in mind.
Temperature Loggers: approved, validated, and calibrated devices, including GPS-enabled loggers for real-time shipment tracking.
HL Pharma Client Portal with Integrated Warehouse Management System (WMS)
The HL Pharma Client Portal, integrated with our warehouse management system, provides secure 24/7 access to real-time inventory data from a single dashboard. Users can review stock levels, locate products and view batch numbers, expiry dates and quarantine status without relying on manual reports. Each step from goods in to dispatch is traceable, supporting TGA compliance and fast batch identification, with only in-date products released to protect quality and reduce waste.
Orders can be created or adjusted through the portal at any time. Low stock alerts and integration with platforms such as Xero, NetSuite, Pronto and MYOB keep records aligned, while other systems can connect via system integration or secure file transfer, improving visibility, efficiency and compliance across your Australian storage and distribution operations.
For overseas manufacturers, sponsors or distributors looking to establish or expand pharmaceutical storage and distribution in Australia, contact our team to discuss how we can support your requirements.
For detailed questions about our services, licences, quality framework and how we support overseas manufacturers, visit our Frequently Asked Questions page.
Need support with pharmaceutical storage, cold-chain distribution, global medicine sourcing, regulatory support or Australian sponsorship? Leave us a few details, and our team will be in touch within 1 business day.